Refund policy

Effective September 10, 2023

Non-Returnable and Non-Refundable Items
For the health and safety of all our customers, we do not accept returns or offer refunds for any products that have been used, have had their seals broken, or have had their packaging opened. Once the seal is broken or the product packaging is opened, the item is considered non-returnable and non-refundable. We encourage you to carefully review your order and inspect the product before opening to ensure it meets your expectations. If the product is damaged upon arrival, please contact our customer service team immediately for assistance, providing photo and/or video evidence of the damage. This evidence must be submitted via email to hello@good-organics.com for further investigation.

Subscription Orders and Refunds
Please note that the first order placed as part of a subscription is non-refundable, as it must be fulfilled according to our subscription policy. Additionally, any subscription orders that are properly billed based on your selected subscription schedule are not eligible for refunds if the subscription was not canceled in accordance with our terms. We advise you to manage your subscription carefully through your account profile to avoid any unwanted charges or shipments. For full details, please refer to our Subscription Policy.

We have a 30-day refund / return policy, which means you have 30 days after receiving your item to request a refund and return the product(s). 

To be eligible for a refund, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Before a refund / return will be considered and approved at the sole discretion of Good Organics, the following requirements outline below must be met:

  • All of the items within the order are not physically damaged and show no sign of physical use unless defective.
  • All of the accessories originally enclosed with the purchased item(s) are included and enclosed with the purchased item(s) and in perfect condition.
  • Expired, broken, incorrect, and/or missing items (not included defective) within the order must be reported via email within 72 hours of the order’s original delivery date. All emails must be received at hello@good-organics.com and photos and/or videos will be requested from the customer to be sent to the Good Organics Customer Service team for further investigation. All decisions are at the sole discretion of Good Organics, LLC and Good Canna Rx, LLC
  • A complete Return Order Form is included with the return order. This will be supplied to you upon your request, and must be remitted back to Good Organics / Good Canna Rx via email at hello@good-organics.com; to obtain the Return Order Form, you must submit a request via email first. 

To start a qualified return (as deemed approved by Good Organics, LLC and Good Canna Rx, LLC), you can contact us at hello@good-organics.com. Please note that returns will need to be sent to the designated address that will be specified via email once you've initiated a return request and it has been deemed as accepted / approved by Good Organics, LLC and Good Canna Rx, LLC.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and a refund will not be issued, under no circumstances. 

You can always contact us for any return question at hello@good-organics.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products - e.g. topicals, lip balms, lotion, etc). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

The following items may not be returned or exchanged:

  • All body related products (such as, not limited to) – lip balms, body sprays, haircare products (e.g. shampoo, conditioner, balms, root salves), all skincare products (such as but not limited to topicals, ointments, lotions, bar soap, liquid soap, serums, creams, cleansers, masks), suppositories, body accessories or materials used on the body (including within the hair), etc. 
  • Hemp Flowers, Pre-Rolls, Cigarettes, Gummies, Gum, rolling papers, and any edible products (such as but not limited to Gummies, Tinctures, Capsules, Softgels, Beverages, Powdered Supplements, Dietary Supplements, Dissolvable Strips, Mouth Sprays, Toothepaste, Mouth Wash) 
  • Hookah Tips
  • E-liquids
  • Used or open Tanks or Rebuildable Atomizers. 
  • Coils and Pods
  • Vape Pens
  • Batteries/Chargers
  • Alternative Products
  • Disposables (Puff Bars, Mojos etc.)
  • Items with manufacturer’s visual defects including but not limited to lining gaps, small chips in the paint, and off-color resin.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@good-organics.com.

Address Verification
If we cannot ship an exchange order to an address for any reasons including but not limited to an incomplete or inaccurate address given, we will hold the items in that order for 72 hours and attempt to contact the customer. After 72 hours we will cancel and deconstruct the order and issue store credit to the customer’s account.

Buyer's Remorse
Items that are determined by the buyer to be unwanted after purchase must be sent back to us within 72 hours of delivery, must be unopened and in salable condition. Items that are included in the list of non-returnable items are not eligible for a refund or exchange, even if they are unwanted. Also, please note that all Buyer’s Remorse returns are subject to a 35% restocking fee.

Holding Ineligible Items 

Customers are responsible for paying shipping costs and fees for items that they mail to us that we deem are ineligible for returns and/or exchanges. We are not responsible for paying for the shipping costs and fees incurred by shipping items back to the purchaser.

If any items included within a return order are deemed ineligible for a return credit or an exchange, we will attempt to contact the customer to return those items. If the customer cannot be contacted or is not responsive, we will hold those items for no longer than 10 days after our first attempt at contact with the customer before disposing of those items. 

Return to Sender

If an exchange order is shipped and returned by a mail carrier for issues of non-delivery, we will make attempts to contact the customer to resolve the issue. Orders held longer than 72 hours will be deconstructed and placed back into inventory and store credit will be issued to the relevant customer’s account. An email will also be sent to the customer notifying them of the credit issuance.